Refund and Cancellation Policy

Last updated: 19 October 2026

7-day refund

If you are not happy with a pass, write to [support email] within 7 days of buying it, from the account email, and we will refund the full amount. No reason is needed.

After 7 days

Passes are not refundable after 7 days, except where the site was unavailable to you for a long period because of a fault on our side, or as required by law.

How refunds are paid

Refunds go back to the original payment method through Razorpay. We start the refund within 2 working days of your request; the bank or UPI app usually shows it within 5–7 working days after that. The pass ends when the refund is made.

Failed or double payments

If money was taken but the pass did not unlock, or you were charged twice, write to us with the payment reference. A payment that does not complete is reversed automatically by Razorpay.

Cancellation

Passes do not renew automatically, so there is nothing to cancel. You can delete your account at any time from a request to the email above.

Contact

[Your full name or business name] · [support email] · [support phone]